1. How do I book a tour?
You can book a tour directly through our website by clicking on the “Book Now” button on each tour page. You can also contact us via WhatsApp, email, or phone for reservations.
2. Do I need to pay in advance?
Yes, we require a small deposit to confirm your booking. The remaining balance can be paid on the day of the tour. We accept cash, bank transfer, and major e-wallets.
3. What should I bring for the tours?
For most tours, we recommend bringing:
- Comfortable clothing and footwear
- Sunscreen, hat, and sunglasses
- Camera or phone for photos
- A bottle of water
- Extra clothes for tours involving water activities (e.g., snorkeling, mangrove tour)
4. What is included in the tour price?
Each tour package includes transportation, a professional guide, and any necessary equipment. Some tours may also include snacks or meals, which will be specified on the tour page.
5. Are the tours suitable for children?
Yes! Most of our tours are family-friendly. However, for activities like snorkeling, children must be accompanied by an adult.
6. Do you offer private tours?
Yes, we provide private tours for individuals, families, and groups. If you’re interested in a private experience, please contact us to customize your tour.
7. What happens if it rains?
If the weather conditions are unsafe, we may reschedule your tour or offer a full refund. Light rain usually does not affect most of our tours, but we will notify you in advance of any changes.
8. Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule your tour. Please inform us at least 24 hours in advance for a full refund or free rescheduling. Last-minute cancellations may be subject to a fee.
9. Do you provide hotel pick-up and drop-off?
Yes, we offer free pick-up and drop-off for most tours within designated areas. If you’re staying outside the pick-up zone, an additional charge may apply.
10. How can I contact you?
You can reach us through:
📞 Phone/WhatsApp: [Insert Number]
📧 Email: [Insert Email]
📍 Location: [Insert Address]